Overview
Gregson and Weight Pty Ltd ABN 010 869 959 trading as Gregson and Weight is committed to protecting and respecting privacy. In collecting and handling personal information (including sensitive information), we are bound by the Privacy Act 1988 including the Australian Privacy Principles (“APPs”) and Privacy Regulations.
This Privacy Policy explains the following:
- acceptance of the policy
- the types of information we may collect
- why we gather the information and how we use it
- direct marketing
- security
- how to access and correct personal information
- privacy complaints
- how to contact us about this policy
- changes to this policy
Acceptance of Privacy Policy
By submitting personal information to us, client families confirm their acceptance of the terms of this Privacy Policy and consent to the use of their personal information in the manner set out in this Privacy Policy.
The types of information we may collect
For us to provide services to our client families, it may be necessary to request and record personal information related to the deceased person and client families.
This information may extend to, but is not limited to, names, dates of birth, places of birth, current and previous addresses, occupations, employer details, telephone/mobile numbers, credit card or bank account details, e-mail addresses and next of kin information.
We collect personal information by various means including when clients complete an application, enter into an agreement with us, contact us by phone or email, send us a letter, visit one of our websites or visit us in person. Personal information can also be collected via cameras installed in our venues or chapels or via recordings when a client contacts us.
Generally, you have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with the services and products that depend on the collection of that information.
Why we gather the information and how we use it
We collect personal information to enable us to provide our clients with the products and services that they request. If they do not provide us with the information we request, as stated above, we may not be able to provide the products and services or properly administer and manage the products and services for our clients.
We may also use or disclose personal information for related purposes, such as complying with regulatory reporting and legal obligations, servicing and managing our relationship with clients, our internal accounting and/or business.
To conduct our business, we rely on third party service providers, agents, suppliers and contractors to provide some of our services (e.g. burial, memorialisation services and transfer services). Any personal information that is provided to third parties is to assist in performing their agreed tasks, or as authorised or required under law. We also provide deceased data to bereavement registers to assist with the management of mail to deceased persons. Those organisations are generally bound by the Privacy Act 1988 including the Australian Privacy Principles (APPs) and Privacy Regulations.
Should we arrange a repatriation or the return of remains to an overseas destination, we may also be required to disclose next of kin details to a funeral service provider at the overseas destination.
Direct Marketing
In the future, we may use personal information to develop, identify and offer products and services that may be of interest to clients.
A client may receive a customer satisfaction survey after a funeral ceremony or the arrangement of a memorial. This allows us to gain feedback from our customers and plays an important role in improving our services.
Family members of the deceased may also receive a remembrance card following anniversaries of the funeral. We consider this to sometimes assist in the grieving process.
If at any time a client chooses not to receive any future communications from us, they can opt out by contacting our Privacy Officer (refer below).
Security
Consistent with our commitment to protecting personal information, we seek to make all reasonable endeavours to protect such information securely against unauthorised access, use, modification or disclosure. Client information will be recorded, amended and used only by authorised personnel who are instructed to keep your information confidential.
We take reasonable care to ensure that the personal information you give us is protected.
Should there be a suspected breach of data containing personal information, we will, consistent with our obligations under the Notifiable Data Breaches Scheme set out in the Privacy Act 1988, immediately conduct an assessment to determine whether the breach is likely to result in serious harm to any individual affected. If there is a likelihood of serious harm, we will notify, among others, affected individuals and include recommendations on what steps individuals can take in response to the breach.
How to access and correct personal information
We aim to take such steps as are reasonable, in the circumstances, to ensure that the personal information we collect, hold, use and disclose about our clients is accurate, complete and up-to-date. However, the accuracy of the personal information is largely reliant on the quality of personal information that our clients provide to us.
Individuals have the right to request access to the personal information that we hold about them. They also have the right to request personal information to be corrected.
To request access to personal information or seek correction of it, individuals can contact our Privacy Officer at: PrivacyOfficer@propelfuneralpartners.com.au. Our Privacy Officer will consider any reasonable requests for access or correction and endeavour to respond promptly.
We may charge a reasonable fee for providing an individual with access to their personal information. You will be notified if there are any charges associated with providing such access, prior to such charge being incurred.
Privacy Complaints
Any concerns, complaints or queries in relation to privacy or the way we collect or handle personal information are to be directed to our Privacy Officer so that we can assess and resolve any concerns. Our Privacy Officer will endeavour to consider your query and provide a prompt response.
If, after receiving our response, there are still concerns that the privacy complaint remains unresolved, the complaint may be taken to the Office of the Australian Information Commissioner at:
Mail: GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
How to contact us about this Privacy Policy
If there are any complaints about privacy, or questions about this Privacy Policy, contact us at:
Privacy Officer
Email: PrivacyOfficer@propelfuneralpartners.com.au
In writing:
Gregson and Weight
5 Gregson Place, Caloundra 4551
Attention: General Manager
Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our website at www.gregsonweight.com.au.
GREGSON & WEIGHT – RETURNS POLICY
CHANGES TO THE WEBSITE
You accept that the Company has the right to change the content or technical specifications of any aspect of the Website at any time at the Company’s sole discretion. You further accept that such changes may result in your being unable to access the Website.
CREDIT CARD STORAGE
The Website includes a credit card API through Stripe, which will store your credit card details through a secure external encrypted site. As such, your credit card details are not stored on or through the Website, and there is no way for these details to be retrieved by the Company or its staff.
USE OF PRODUCTS
Upon purchase of products, you agree to use the products only for their intended purpose and strictly in accordance with their instructions, precautions and guidelines. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Questions as to use can be directed to info@gregsonweight.com.au
REFUNDS AND EXCHANGES
Subject to Australian Consumer Laws, the Company does not exchange or refund purchases because you changed your mind or chose the wrong colour or wrong product. If an item has a ‘’major problem’, you can choose to exchange. An item has a ‘’major problem’ when it:
- has a problem that would have stopped someone from buying the item if they had known about it;
- is unsafe;
- is significantly different from the sample or description; or
- does not do what we said it would, or what you asked for and cannot be easily fixed.
If the problem is not a ‘major problem’, the Company will endeavour to repair or replace the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
DELIVERY/SHIPPING
The Company can use Australia Post, Sendle or other couriers for shipments. We only ship within Australia.
Orders are normally dispatched within 2 business days, provided the product is in stock. If the product is not in stock, The Company will endeavour to contact you to advise on the new delivery time. Very large orders may take longer.
Only Standard Post options are available. If an order is urgent, the Company recommends you contact us to discuss Express Post options, available at an additional charge. Both methods have tracking. Express Post deliveries will usually arrive in 2-3 business days after shipping, within the Express Post network. Standard Post will usually arrive within 3 – 7 business days after shipping.
COLLECT
You may personally collect your item from one of the Company’s locations during business hours, by choosing this option at the time of checkout.
APPLICABLE LAW AND JURISDICTION
All purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of QLD. By purchasing products through the Website, you submit to the jurisdiction of the courts of QLD and Australia and agree that any legal action may only be commenced in these forums.